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Sandy Spring Works

Sandy Springs Works logo with green curved lines on dark blue background

The Sandy Springs Works web application allows citizens to submit non-emergency requests 24 hours a day. This new web-based platform for Sandy Springs Works replaces the City's legacy mobile app and enables you to:

  • Submit a new request and provide details (i.e. type of request, contact information, location, photo) that will help the City respond most effectively.
  • Report issues without needing to create an account.
  • Track the status of your reports by clicking on the map or your tracking number.
  • Review a map or list of existing requests that other people have recently reported.

Open Sandy Springs Works (opens in new tab)

Using Sandy Springs Works

Sandy Springs Works is intuitive to use, but if you need a little help, please refer to the following guide:

To submit a new problem

  1. Click on Submit a Request.
  2. Select the Category and Request Type via the dropdown menus.
  3. Add additional details to assist staff in finding the issue quickly.
  4. Specify the address by entering it manually, touching/clicking on the map, or using your device's GPS.
  5. Attach a photo to the request. The more information we have, the better we can address the issue.
  6. Click on Report It at the bottom of the form to send it.
  7. You will be assigned a tracking number within 15 minutes after submitting your request. You may need to refresh the page to see your eight-digit tracking number.

Tutorial

This video will narrate, and illustrate the process in which requests can be submitted on the new Sandy Springs Works platform.